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The Four Knows
Restoration Professionals around the world have received advanced training in drying
flooded structures. Today, more than ever before, a greater emphasis has been placed
on the value of documenting the drying process and providing answers to
"The Four Knows of Drying":
- What is wet?
- How wet is it?
- Is it drying?
- Is it done?
But is it done?
The first three "Knows of Drying" have received a tremendous amount of attention, and valuable
documentation strategies have been centered on answering these questions. However, the final
"know" - "Is it done?" - is perhaps the most important question to answer.
The insured homeowner is entitled to a pre-loss condition within their homes. How is this
conclusively determined? If the restorer fails to document this conclusion, or worse,
incorrectly arrives at a wrong conclusion, what are the potential consequences to the future
of the insured and the restoration company?
Permanent documentation in a technical report
In the spirit of making it easier to do it right than to do it wrong, the IDSO has designed a
system for restoration technicians, so that this important question may be answered
and documented.
When you use DryStandard Report Software and submit it to IDSO for processing,
you get a beautiful, downloadable color technical report in Adobe Acrobat (.pdf) file
format, suitable for presentation to your client as a part of your report, or
to insurance adjusters as a part of a claim.
Ask the insurance
adjuster if the IDSO report fees would be covered under the terms of the insurance policy. You may
even find that the adjuster expects such a report for their files.
What meters should I possess to produce a quality IDSO Report?
While IDSO does not sell or endorse any particular meter or inspection tools,
our reports are built on the premise that there is value in evaluating the moisture content
in materials with more than one technology: The more legs your chair has to rest upon, the less
likely it is to tip over.
With this in mind, the inspector's toolbox may include, but are not limited to, as many of
these technologies as possible:
- Non Invasive technology (capacitance, impedance, etc)
- Invasive technology (pin-type meters that quantify and/or qualify moisture content)
- Thermohygrometers (temperature and relative humidity meters)
- Surface temperature meters (such as laser and infrared thermometers)
- Calcium Chloride Kits (for concrete evaluations)
- Meters designed specifically for quantifying moisture in sheetrock, gypsum, or concrete
- Digital cameras
- Thermal imaging cameras (Infrared cameras)
Although the data needed to produce an IDSO report can be collected on a laptop computer,
inspectors will find that handheld devices like PocketPCs are
enormously easier to handle during an inspection. These devices are now less expensive than
many of the meters used during an inspection. At this time, DryStandard Report Software is
available for any PocketPC running Windows Mobile 2003 or higher.
Sign up and download this groundbreaking software today.
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